The Shire Studio policies

Shoes, Jackets & other Belongings

We kindly ask you remove your shoes before walking through The Shire Studio. For classes where shoes are preferred please make sure they are non-marking and clean. Towards the back of the group fitness room is a closet for your personal items + the lost and found.

Storm/weather cancellation policy

Because we live in the mountains, hazardous travel conditions may exist. We have policies in place to protect the safety of our instructors and our members. Heavy storms that affect travel are predicted days before they arrive. If you struggle to leave your residence during these storms, please cancel out of class 24 hours before the start of class time. We recommend that if there is an impending storm cancel out of class and if by chance can make it to the gym the day of, re-sign up. If a class needs to be canceled to protect our instructors, we will cancel ahead of time to notify everyone in the class via email & text. Please make sure you have opted into contact with us in the Arketa Software so we can notify you.

Cancellation/No Show Policy
We kindly ask if you are unable to attend a group class to please cancel within 12 hours. Group class clients will be charged the full fee for the missed class, and your class credit will be deducted from your package as if you attended. For those with an unlimited membership a $10 fee will be charged automatically to your credit card on file for a "No-Show." One must cancel out of class within our 12 hour cancellation window to allow others to register and avoid any fees. Emergency situations will be handled on a case-by-case basis accordingly.  We are a small local business and no-shows/late cancels deeply affect our business, our instructors, and also other members that are on the waitlist. You can cancel out the same way you registered for a class, click the cancel button in your account in Arketa. Cancel from your account in Arketa, we do not accept cancellations from voicemail, email, or text.

Refund Policy

We do not allow refunds of any purchase.

Monthly Membership Policy

All monthly memberships can then be canceled anytime for the following months. If your monthly membership auto renewal charge fails to go through after 2 attempts your membership and all future appointments will be cancelled automatically.

Class Policy

Class admittance closes 5 minutes after the start of each class. Admittance after the 5-minute grace period will be up to the individual instructor. If there is a waitlist or another client waiting in person for an available spot in your class your spot may be forfeited to the waiting client if you arrive after the 5-minute grace period. All group classes require 3 people minimum* for the class to run as scheduled. Please always double check your emails/texts before arriving. *Group classes without enough attendees will be canceled by the instructor and the timing may vary.

Age Requirement

Must be 14 years or older for adult group classes. Those under 16 need a parent to sign their liability waiver.

Vaccination/Sick Policy

Please do not attend class while you are sick. In this space we use shared equipment and have populations of clients who are: immune compromised, have autoimmune diseases, pregnant, elderly, and those who cannot become vaccinated against life threatening illnesses for medical reasons. Thank you for understanding and helping to support the health and wellbeing of those in our fitness community.

Safe Space Policy

This business welcomes and accepts all genders, races, body types, orientations, and religions. Hate and prejudice of any form towards your fellow members will not be tolerated and may result in being asked to no longer attend classes/services within our studio or outside events.

Holidays/Summer Break/School Breaks

We plan to stay open for most holidays with reduced schedules depending on our instructors availability. 95% of our instructors are local mom’s, who love adventures and plan time away during school breaks & holidays. We will do our best to keep our full schedule going, however, we will always encourage an active mountain lifestyle and at times that may mean a class or two gets cancelled bc our instructors are away living it up.